| The Work Control Center is the communications hub for the Facilities
Management Office, handling well over 10,000 requests per year and receiving all
electronic mail messages sent to facilities-mgmt. If you have an emergency or require
immediate assistance, please call our Work Control Center at
519-4420 during normal business hours (7:30 am through 4:00 pm M-F). After hours please
contact the Department of Public Safety at 519-6979.
 To request information or non-emergency services, we ask that you use our
online Service Request System. Additional
questions and information may be directed to our Work Control
Center during normal business hours (7:30 am through 4:00 pm M-F).
Our service team is:
A service request may be submitted to us in one of the following ways:
- The Service Request Form (you must use a forms capable
browser)
- Fax your request to the Service Center 519-6903
- Send an email request to facilities-mgmt
- Mail a memorandum to the Facilities Service Building attention Work Control.
Request Process
- Upon receipt of the request, the Work Control Center will relay the information to the
appropriate shop or service unit.
- A determination will be made whether the project is normal maintenance (non-billable) or
departmental service (billable).
- The Work Control Center will then notify the requesting department of the project's
billable or non-billable status and a cost estimate, if any, for the proposed project.
- A work order number will be assigned.
- The shop or service unit will contact the requesting department, if necessary, and set a
schedule to complete the work.
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